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Olá

Welcome to Helthbot, your digital assistant and customer service integration platform that will surprise you by serving in more than 15 channels, generating service protocols, recording conversations and audios, uploading and downloading files and integrating with ERP systems and agendas.

Below are our privacy policies.

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Our Policies

Refunds and returns

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Out of respect and in order to maintain the credibility it has earned with its partners, doctors, practices, clinics and hospitals, Healthbot has created a refund and return policy in accordance with the Consumer Defense Code, and with a view to making it easier to obtain an effective, agile and, above all, satisfactory negotiation.

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​The refund or return process is simple, just contact one of our service channels via the healtbot platform and inform us of your problem.

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IMPORTANT! In order to make your refund/return, the order must appear as delivered, on the invoice and invoice generated after the authorized purchase, regardless of the activation of the platform, as this procedure can take from 30 to 90 days, depending on the complications that may arise with the policies of Meta and Facebook.

 

Support:

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If, when activating the Healthbot system, you identify any defects or changes that need to be made, please immediately notify our Customer Service Department (SAC) via e-mail at sac@healthbot.com.br or via our platform by opening a ticket for the support team from Monday to Friday from 9 a.m. to 5 p.m., and one of our technicians will solve your problem.

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Important information

The purchase and installation of Healthbot in all the situations described above is at the customer's expense. You have up to 7 calendar days from the date of purchase to request cancellation. Cancellation will result in a fine being charged for the requested cancellation, which is the installation fee that will not be refunded. This is at the customer's expense if they request cancellation before or even after 7 days of purchase.

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In the event of cancellation after 7 days, in addition to the installation fee which the customer will not be reimbursed for, the customer will still pay the equivalent of a 3-month monthly fee for which the platform will still be running so as not to harm the customer with its service until it replaces it during this period and informs its customers of the new service mechanism. Whether or not the 3 months granted by the platform are canceled, the client will pay the three months of cancellation fees.

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If you have any questions or suggestions about our process, please email us at sac@healthbot.app.br or call us on any of our service channels!

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Means of Payment

All purchase transactions are made via the card link or pix requested by our customer service agent on the healthbot platform or in our chat on the website. We accept all the main card brands and all the payment methods available on the market.

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